Delivery, done simply
Where we ship
Delivery addresses are collected at checkout. The countries available to you are shown there — if your address can't be entered, we don't currently deliver to your location.
Postage cost
We don't add a separate shipping charge at checkout today: you pay the item price shown. If this changes, the cost will be shown at checkout before you pay.
Delivery speed
We can't publish a guaranteed delivery estimate yet. Once your order is placed, we'll keep you updated by email; contact us any time for a status check.
Order tracking
A receipt is emailed when you order. If tracking information becomes available for your parcel, we'll send it to the same email address.
Returns & problems
Damaged or wrong item: email hello@squishora.com within 14 days of delivery with your order number and a photo. We'll arrange a replacement or refund.
Changed your mind: unused items in their original packaging can be returned within 30 days of delivery — contact us first so we can tell you where to send it. Return postage is paid by the customer unless the item was faulty.
For hygiene reasons we can't accept returns on squishies that have been opened, used or squeezed, unless they're faulty.
Please note: this page describes our current policies. If anything here conflicts with consumer rights where you live, your statutory rights apply. Questions before ordering? Ask us first.